chatmei

Orders may be fulfilled from our partner facilities in China, Hong Kong, the United States, or other locations depending on inventory availability and the delivery destination. The fulfilment location will not affect product quality, price, or your after‑sales rights.

Orders are normally processed within 1‑3 business days after payment confirmation. Estimated delivery time is 7‑12 business days after dispatch. International shipments may face extra delays caused by customs clearance, which is beyond our control. Business days exclude weekends and public holidays.

Flat shipping fee **$4.99 USD** for orders from $0.00‑$49.99 USD
Free standard shipping for all orders over $50.00 USD Extra surcharges may apply for overweight or oversized items and will be shown at checkout. Import duties, customs taxes or local clearance fees are the recipient’s responsibility.

Yes, we provide tracking numbers for all dispatched orders. The tracking number will be sent to your registered email once your parcel leaves our fulfilment partner. You can track shipment status with this tracking number.

First check the latest tracking status. If the package remains delayed, stuck or marked as lost, please contact our customer service via service@chatmei.com with your order number and tracking ID. We will investigate with the logistics carrier and offer feasible solutions such as re‑dispatch or refund upon assessment. We cannot guarantee compensation for losses caused by incorrect delivery address provided by customers.